[ Smart Approve ]
Instant approval, only when the register actually confirms it
Every document still needs a human to open it and check it, even when the answer is already sitting in a government register that just confirmed the licence is genuine. Smart Approve closes that gap for the one case where it's safe to: a live register match with nothing else flagged.
How it works
Turn on Smart Approve for your company
One toggle, in Settings -- off by default.
A document still goes through the same licence check
The real government register, not a shortcut -- currently NSW live-API licences and White Cards.
A clean match approves itself
Licence number, holder name, and status all line up, with nothing else flagged -- approved the moment the register confirms it, no one has to open the document.
Anything less than a clean match still goes to Manual Review
A mismatch, a low-confidence extraction, or a register result that doesn't fully line up falls through to a human, exactly like today.
How this fits Australian WHS compliance
Smart Approve only ever auto-approves off a live government register confirmation -- never off AI extraction confidence alone, and never for a document type without a real register behind it (insurance and every non-NSW licence still route to Manual Review). An optional spot-check sampling percentage lets a GC route some otherwise auto-approvable documents to Manual Review anyway, purely as an ongoing quality-control check.
Common questions
Does Smart Approve skip the government register check?
No -- the opposite. It only ever approves automatically because the register check already came back clean. It removes the manual click, not the verification.
What happens to a document Smart Approve can't auto-approve?
It goes to Manual Review, exactly as it would with Smart Approve switched off -- nothing is ever rejected automatically, only approved automatically, and only on a clean match.
What's spot-check sampling for?
An optional percentage of otherwise auto-approvable documents still get routed to Manual Review anyway, purely so a GC can spot-check that Smart Approve is behaving as expected -- a quality-control setting, not a requirement.
Does Smart Approve work for insurance documents?
No -- there's no public register to check insurance against, so it always goes to Manual Review regardless of this setting.
Which plan includes Smart Approve?
Shield and Armor -- see Pricing for the full comparison.