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Open the project, click "Assign a Tradie", and select from your subcontractor list — they get a single upload link by text or email, no account or login required on their end.

Links expire after the compliance document is verified or after a set window for security. Re-send the assignment from the project page to generate a fresh link.

Yes — from Settings, add a team member by email. What they can see and do depends on the role you give them.

Victoria runs under its own OHS Act rather than the harmonised WHS laws the rest of Australia shares, so SWMS generation isn’t available there yet — this is a known gap, not a bug.

Very large SWMS can hit a length limit. Try narrowing the task description or splitting into two SWMS covering fewer categories each.

Yes — review every step in the preview, then approve it from the SWMS list once it’s ready to hand to the crew.

Each Toolbox Talk gets a shareable link your crew can sign from their own phone — no login, and it stays open for the whole crew rather than expiring after one use.

Yes — choose "Manual" as the content source when creating one, and write it yourself instead of generating from hazard categories.

Yes, with no exceptions, including the free trial — logging a real incident should never be blocked by a billing decision.

PDF export has a monthly cap on lower tiers (the incident record itself is never affected). Upgrade for more exports, or view the full incident in-app any time.

It’s a self-check against WHS Act ss35-38, not legal advice or a verified fact — if it’s flagged, contact your state regulator directly.

Questions are generated from the specific hazards and PPE you’ve configured for that project, not a generic bank — that’s the whole point of it.

Depending on the retake mode you configured, they either get the same question set again or a freshly generated one.

The client gets a link to review the costed, time-extended Variation Order and accept or reject it with an e-signature — no separate account needed on their end.

Existing projects and Tradies are never locked or archived by a downgrade — only new creation past your new plan’s limit is paused. Upgrade again to resume immediately.

From Settings > Plan & Billing, pick a new plan — changes to price or limits take effect immediately for an upgrade.

Use "Forgot password?" on the login page to get a reset link by email.